Testing automations

In the bottom right corner of the "automate" tab you can see the "test your assistant" button.

With this, you can quickly test any of the automations you have set live and see how they would work and look like in “real life”.

The only thing to keep in mind is that if the bot says “chat handed over to humans” during your testing, then it means that it didn’t recognise the automation and in real life would begin the handoff process to a human team member (it doesn’t actually do that in the testing environment).