Analytics and monitoring the chatbot performance

Once you have set up your automations and connected your livechat tool, this is the section where you can see how well your bot is doing over time and analyse its performance so you can make improvements.

 

 

 

In the analytics section you can see high-level overview of how well your bot is doing. You can specify the date range for displaying results and see how many conversations the bot has had in that time-interval or how many issues solved.

The percentage of issues solved show the metric of how many questions from the overall incoming chat volume the bot has handed successfully. If a customer presses “thanks” after a bot’s response, then the answer is considered successful automatically. Aside from that you can mark chats as solved successfully or not yourself from the “chat history” tab. We’ll get to that in a second.

In the pie chart you can see a visual overview of the different automations that are most often used by the bot and how big of a part they make from all the other automations.

We’ll be adding more analytics here soon so you’re welcome to send in your requests of what sort of analytics you’d like to see.
Check out the Chat History article on how to review the chat history.