Adding a new automation manually

It might be the case that ChatCreate hasn’t detected automatically some topic from your chat history that you’d like to automate. In that case you can easily add an automation manually yourself as well.

Just hit on the “Add automation” button and follow the same steps that you went through when automating a chat topic that was detected automatically. Except with the difference that now you’ll have to either manually type in the examples of how a user might ask a question or copy-paste them into ChatCreate. The rest is the same.

If you're not sure how to do that, check out this article.